|
|
|
 |
 |
 |
GENERAL
What services does SNET offer? What services does SNET offer? Please visit http://www.snet.net/products.shtml for the most current product information. When does my online time start accumulating? When do I get billed? Billing is on a calendar month basis, so your hours begin accumulating on the first of each month. How do I change my Internet subscription? If you find that your current account is no longer the best match for you, please visit our Personal Options section to upgrade your subscription. You may also call 1-800-408-8282 (residential accounts) or 1-800-272-4221 (business accounts). We will help you choose the best plan for your usage needs. What are the local access numbers?
The local access numbers are:
At least one number is local for you if you live in Connecticut. How do I contact Customer Service? Please call our customer support line(1.800.408.8282), for: billing questions, general information, changes to your SNET Internet account and any non-technical issues. How do I change my password, email boxes, and other options? Please visit the Personal Options section of the SNET website (https://options.snet.net/snet/) to change your password, check your monthly usage, add or remove email boxes, sign up for a Personal Home Page, or upgrade your SNET Internet subscription. To change your password, please go to: https://options.snet.net/snet/. How do I change the plan I'm on? Can I upgrade my plan? To change your service plan, go to https://options.snet.net/snet/ or call Customer Service at 1-800-408-8282. How do I check my monthly usage? To check your usage online, please go to: https://options.snet.net/snet/ How do I cancel my Internet service? If you would like to cancel your SNET Internet service, please call 811 for residential accounts or 1-800-272-4221 for business accounts. How can I request information? Information is available by visiting: http://www.snet.net/products/ How do I contact Technical Support? The technical support number is to be used by SNET Internet customers only. The telephone number is available in your registration package. If you lost your registration card, please call customer support at 1.800.408.8282. You may also get the number by logging into Personal Options at https://options.snet.net/snet/. How do I get technical support? Please check the white card included with your SNET Internet registration package for the technical support telephone number. This number is available only to SNET Internet customers. Support is available 24 hours/day, 7 days/week. Problems related to installing SNET Internet software or connecting to SNET Internet will be answered. We cannot answer general Internet questions -- for basic Internet help, please visit "Learn the Net" at http://www.learnthenet.com. If you lost your registration card, call customer support at 1.800.408.8282. What are the system requirements for my computer?
System requirements for DSL service are here. How do I get a software upgrade? Please visit: http://www.snet.net/support/software_upgrade/ to request an upgrade. How do I use the Internet? Does SNET teach how to learn the 'Net? At this time, SNET does not offer lessons on how to use the Internet. You can get help by visiting one of the websites below to learn the basics of using the Internet: http://www.learnthenet.com or http://www.whatis.com. Can I use Internet chat with SNET Internet? Where can I get chat software? Where do I find chat rooms? SNET does not offer chat rooms on our website, but it is possible for you to connect to any IRC (Internet Relay Chat) server which is available on the Internet. You can use Netscape Navigator to login to web-based chat sites, or you can use a 3rd-party IRC software. For more on Internet chat, go to: http://www.snet.net/support/chat/. Frame relay is a communications service used between local area networks (LAN) and wide area networks (WANS). Please see http://www.whatis.com/framerel.htm for further information. Please visit: http://www.snet.net/support/faq/isdn.shtml for ISDN information. Can I connect to AOL through SNET Internet? If so, how? Please visit: http://www.snet.net/support/faq/aol.shtml What are Newsgroups and where do I find them? Please visit: http://www.whatis.com/newsgrou.htm for more information. You can view newsgroups with Netscape by clicking "Window" and "Newsgroups" or by using another newsreader application. Does SNET support the latest v.90 modem standard? Yes. SNET Internet has always been commited to offering our customers the latest in modem access technology. How do I restrict my children from sites that are not appropriate for them? Please check http://www.research.att.com/projects/tech4kids for information regarding ways in which you can limit the material on the Internet that can be viewed from your computer. Can I use Macintosh OS 8 with SNET Internet? The following information will help you configure your computer running MacOS 8 for use with SNET Internet. If you are planning to upgrade to MacOS 8: If SNET Macintosh software is already installed on your computer and you are planning to upgrade to MacOS 8, you do not need to re-configure your Internet setup. After installing MacOS 8, you will be asked if you want to open the Internet Setup Assistant. Do not open the Internet Setup Assistant. Instead, choose Quit. If you experience problems with your SNET Internet account after installing MacOS 8, please read the next section. If you have upgraded to MacOS 8 and you are now having problems: If you have upgraded to MacOS 8 and are experiencing problems with your SNET Internet account, you may need to reconfigure the Internet Setup Assistant. Follow these steps: Double-click the hard drive. 2.Double-click the Internet folder. 3.Double-click the Internet Setup Assistant. Now, you will be asked to supply some information. Enter your SNET login name and password where asked. Enter the additional following values: 204.60.7.2 and 204.60.0.3 for primary and secondary domain name servers (DNS.) For Outgoing Mail Server (SMTP), enter smtp.snet.net For Incoming Mail Server (POP), enter pop.snet.net For News Server, enter news.snet.net If you are a new customer with MacOS 8 installing SNET Macintosh software for the first time: If you are using MacOS 8 and wish to install the SNET Macintosh software, you should use the Internet Set Up Assistant to configure your computer after you install the SNET software. The information needed is provided with your software package, or you can follow the same steps listed above (in the section labeled if you have upgraded and are now having problems.) More information? Please visit the MacFixit Web site at http://www.macfixit.com/ for additional information about using Mac OS 8. The Internet is a massive computer network connecting thousands of computers all over the world, including computers at universities, libraries, businesses, government agencies and research facilities. Please visit: http://www.learnthenet.com for more information. A browser is program that lets you navigate, read and even hear all the information on the World Wide Web. Popular browsers are Netscape Navigator and Microsoft's Internet Explorer. Please visit: http://www.learnthenet.com for more information. A URL (Uniform Resource Locator) is an address you use to access pages on the Internet. You can enter the address or URL in the text box called "Location" or "Go to:" at the top of your browser screen and press the Enter key. The browser takes this address and searches the entire Internet for an exact match. When the address is found, the browser displays the page. Please visit: http://www.learnthenet.com A modem is a piece of hardware that enables a computer to send and receive data through an ordinary telephone line. For more information, visit http://www.learnthenet.com. Baud rate is used to describe the speed at which a modem transfers data via a telephone line. For more information, visit the site: http://www.learnthenet.com. Most passwords don't work because they are typed incorrectly. Passwords ARE case sensitive. So "password" and "PASSWORD" are two different words. Check that your Caps Lock key is off. If does not clear up the problem, call customer support at 1.800.408.8282 to reset your password. When you request a Web page, it is temporarily stored on your computer. The next time you ask for the page, your browser accesses the page from your computer instead of accessing the page from the web. This allows your page to quickly load. For more information, visit http://www.learnthenet.com. Why do I have toll calls on my bill for Internet? If you are not using your local access number to connect to the Internet, you will incur toll charges. You can find a list of local access phone numbers in your registration package. Check the card entitled Internet Access Phone Numbers. Why do I have a charge when I never installed my disks? SNET allows customers the convenience of billing to their telephone accounts. When a request from a customer for Internet service is made, an order is processed and billing will start after 10 days. Why do we not have more than one connect telephone number? SNET provides 13 local access numbers for the Internet throughout Connecticut. This makes accessing the internet a local call from anywhere in the state. At this time, SNET cannot provide 800 number access due to regulatory contraints. How do I change my login name? A logon name is the name of the billing party for the account. Only under extreme circumstances will it be changed. If I am reordering Internet service, can I reuse my logon and password? Yes. Request to reuse your previous logon name and password when re-ordering service. How many hours can my computer be on and unattended before it kicks me out? Connections that are not active for 20 minutes will be automatically disconnected. What happens if someone gets my password? Just as you would protect your credit card, you should protect your Internet password. If you suspect someone is using your Internet access fraudulently, here are two suggestions: (1) Immediately change your password by going into Personal Options (https://options.snet.net/snet/) (2) Please call Customer Service at 1.800.408.8282. It is not necessary to have a second line to access the Internet. However, you may want to investigate other options that will allow you to receive incoming calls while you are on the Internet. Do I have to use your disks to get my email? No. You can access email via any email program. Visit this site for some of our favorites: http://www.snet.net/support/software_upgrade/. If I have messages in my voice mailbox, can I still connect to the Internet? No. It is best to clear the voice mailbox before connecting to the Internet, assuming you are using a line that is also used for voice mail. Can two people connect to the Internet at the same time using SNET software? The SNET Terms of Service specify that only one person at a time can connect on a single account. Please see our terms of service by clicking on "legal" at the bottom of the home page. What is the price for the additional line promotion? The additional line promotion consists of an additional line installed in your residence for $45.00, including the installation of a jack. It also includes 50 hrs./month of Internet service for $25.99/month. Any hours above 50 are charged at .95/hour. This plan must be kept for 6 months before switching to another. If I download software from the Web will SNET make sure it is virus-free and OK to use? No. There are tens of thousands of software programs available for download on the Internet and SNET has no control over other sites offering software. We suggest that users download from reputable sources that state that software is virus-free. For additional protection, we suggest using anti-virus software. Can I use Web TV with SNET Internet? It is possible to use SNET as the ISP for your Web TV service. However, you will need to contact the technical support group associated with your Web TV service for configuration & pricing information. | ||||||||
 ©1995-2004 SBC Knowledge Ventures. All rights reserved. Legal Privacy |
