GENERAL

What services does SNET offer?
When does my online time start accumulating? When do I get billed?
How do I change my Internet subscription?
What are the local access numbers?
How do I contact Customer Service?
How do I change my password, email boxes, and other options?
How do I change my password?
How do I change the plan I'm on? Can I upgrade my plan?
How do I cancel my Internet service?
How can I request information?
How do I contact Technical Support?
How do I get Technical support?
What are the system requirements for my computer?
How do I use the Internet? Does SNET teach how to learn the 'Net?
Can I use Internet chat with SNET Internet? Where can I get chat software? Where do I find chat rooms?
What is Frame Relay?
What is ISDN?
Can I connect to AOL through SNET Internet? If so, how?
What are Newsgroups and where do I find them?
Does SNET support the latest v.90 modem standard?
How do I restrict my children from sites that are not appropriate for them?
Can I use Macintosh OS 8 with SNET Internet?
What is the Internet?
What is a web browser?
What is a URL?
What is a modem?
What does baud rate mean?
Why doesn't my password work?
What is cache?
Why do I have toll calls on my bill for Internet?
Why do I have a charge when I never installed my disks?
Why do we not have more than one connect telephone number?
How do I change my logon name?
If I am reordering Internet service, can I reuse my logon and password?
How many hours can my computer be on and unattended before it kicks me out?
What happens if someone gets my password?
Do I need a second line?
Do I have to use your disks to get my email?
If I have messages in my voice mailbox, can I still connect to the Internet?
Can two people connect to the Internet at the same time using SNET software?
What is the price for the additional line promotion?
If I download software from the Web will SNET make sure it is virus-free and OK to use?
Can I use Web TV with SNET Internet?