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SUPPORT - Family Guide to the Internet

A Guide to Safe Internet Surfing for Families

SafetyNet Every parent wants to provide their children with the tools to succeed, and in today's Information Age, the Internet is an important part of the learning process. The 'Net is revolutionizing education, replacing dry textbooks with sights, sounds and direct interaction with people across the globe, and putting it all at student's fingertips.

SafetyNet
But children can also find trouble if they look in the wrong places. Much like the "real world", the online world contains some areas that are not suitable for children, and some people who may not have the best intentions. Parents have good reason for concern, and those not familiar with the 'Net may have plenty of questions. Armed with a little knowledge and solid advice, parents can take control of family Internet use and make sure that potential problems are avoided. That's why SNET Internet developed this electronic brochure -- to help parents create a "Safety 'Net" before taking a leap onto the information superhighway.

We've included information on:

Internet Interactions

A common piece of parental advice is "don't talk to strangers". When using Internet chat rooms, newsgroups or email, you're talking to a virtual room full of strangers. The majority of people you'll encounter online are there for the same reasons you are - conversation, entertainment and education - but there are troublemakers. Remember:

  • Never give out personal information, like your name, address, telephone number and online password. Make this an iron-clad rule with your children.
  • Don't take other users' identities for granted. Remember that the online world is in many ways an anonymous one. Online user profiles and personal information provided by others could be more fiction than fact.
  • When first joining a chat room or news group, read along for a while before joining the conversation to get a feel for the discussion and participants. If the newsgroup or chat room has a charter or FAQ (which stands for "Frequently Asked Questions"), you should read it before joining in.
  • Be polite. Avoid angry or insulting messages (called "flames"). If you get flamed, don't return the favor. Also, think twice before using all upper-case letters. IT'S LIKE SHOUTING!
  • Don't pursue face-to-face meetings with strangers. Instruct your children to inform you immediately if someone asks to meet them face-to-face and warn them about how dangerous this can be.

Privacy and Security

People new to the Internet often are concerned about how much access others have to their personal information, especially credit card numbers and other financial information. Remember:

  • Email is not always private. While most email is only read by the sender and recipient, in rare cases others may have access to it. Also, one incorrect letter in an email address can send the message to the wrong recipient. It is also possible that others will intentionally or inadvertently forward your message on to others. Unless you're encrypting your email, think of it like a post card when it comes to privacy. A good rule of thumb is not to send a message you would not want your children, parents or boss to see.
  • When purchasing goods and services, know who you're doing business with. On the 'Net, it's best to deal only with established and reputable companies. If you're unsure about a company or a Web site, do a little research first.
  • When providing credit card information, make sure information is sent to a secure server. Use of secure servers is automatic in major Web browsers, and most Web sites that support them will clearly mark that option. Make sure you get a message acknowledging that a secure server is in use before sending information.
  • Be a good consumer. It's impossible to "kick the tires" of most products purchased online. Make sure you are comfortable with a company's return and shipping policies, and remember that credit card purchases are protected under the Fair Credit Billing Act.
  • Remember that Web sites can gather information about your computing habits.Some Web sites use files called "cookies" to retain information about your visit. This can be useful to remember your preferences when you return to the site. But other information can also be stored, such as your general geographic location, Internet service provider, and computer equipment. Many current browser programs allow you to control receipt of "cookie" files so you can decide when to use them and when not to.
  • Protect your password. People can use your online password to log on to your Internet account, send mail from it or otherwise run up expenses. Use a combination of letters, numbers and symbols for your password, change it frequently and don't share it with anyone.

Inappropriate Materials

Perhaps the most common concern parents have about the Internet is access to materials that are inappropriate for children. Remember:

  • Use filtering software to block inappropriate sites. The best filtering software is controlled by parents and can block materials that parents consider inappropriate for their children. Parents should seek filtering software that gives them control to filter access according to their family's needs.
  • Make the Internet a family activity. Filtering software is a great tool, but it doesn't replace good parenting. Take an active role in your children's online activities, and take time to learn enough about the Internet to participate in the fun and learning. If you prefer to be nearby while children are on the Internet, consider putting the computer in a "public" place like the family room.
  • Direct children to safe areas of the Web. The Web is filled with content for kids. SNET Internet and Snap offer a "Kids and Family Channel" with hundreds of links to fun and educational web sites.

Internet Fraud and Crimes

The Internet provides a forum for nearly anyone, including some scam artists. Remember:

  • If it sounds too good to be true, it probably is. One scam artist set up a Web page offering college degrees, with credits awarded for "life experience". Another offered a bogus credit repair service, claiming it could remove damaging information from credit reports for a fee. Both did nothing but remove money from unsuspecting Web surfers' accounts.
  • Don't pay for "prizes." Any Web site claiming to offer prizes or winnings but requiring an up-front fee should be avoided. Also, beware of online contests, games and other sites that appear to be seeking unusual amounts of personal information from your children. Such information often is used for marketing purposes.
  • Beware of sites seeking "charitable contributions". If a Web site or newsgroup posting claims to represent a known charitable organization, it would be best to check with that organization first. You also can ask the organization for an IRS nonprofit tax exemption number before considering a contribution. Be particularly cautious if you receive a solicitation by email.
  • Be careful what you download. Downloaded files from reputable sources, like recognized software manufacturers, are usually safe, but it's best to use a virus scanner before opening downloaded files. Files from unknown sources are best avoided, since they could contain complex viruses.
  • Avoid gambling sites. The legality of online gambling is currently under debate. Many online gambling sites are operated from foreign countries.
  • Be mindful of copyrighted materials. Don't illegally copy or distribute copyrighted programs or other materials.

Some Helpful Links

Here are a few of the best links from the Web on Internet safety:

Your Questions Answered

Here's help for parents and families on how to be safe when using the Internet:

  • What are the concerns parents face about family use of the Internet?
    Due to the vast amount of information available on the Internet, children could be exposed to inappropriate material of a sexual or violent nature. Children also may encounter email or bulletin board messages that are harassing. Another risk is that children might provide personal information to strangers. There's no questioning the seriousness of concerns about the Internet, but the good news is that the potential for trouble can be minimized by cautious and active parents. Our Safety ‘Net campaign is intended to help parents become more informed about these issues.
  • How can parents reduce the risks?
    Many children today know more about the Internet than their parents do. Learning about the Internet is the first step parents can take to help protect their children. Parents should spend time with their children online and ask their children to show them how online activities work. Open communication and participation are the most effective tools parents can use while providing their families with access to the Internet.
  • Is SNET Internet guaranteeing that children can safely use the Internet with its service?
    No, what we're doing is providing tips and friendly advice to help families use the Internet. Ultimately, parents have to decide how their families will use the Internet.

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