SNET Year 2000 Readiness Disclosure Statement

For over 100 years SNET, a subsidiary of SBC Communications, has provided you phone service you can count on. And when the calendar turns to the Year 2000, we don't expect anything to change that, including the so-called Y2K bug. We are working to ensure this critical service remains as reliable as always. The bottom line is we'll be ready and so will your phone service. SNET's Year 2000 Project:

• SNET, a member of the SBC family, is pleased to report that we have completed our Year 2000 upgrades. All critical network components and supporting operational systems have been upgraded and tested to ensure that our service will be as reliable on January 1, 2000 as it is today.

• SNET has been working on its Year 2000 preparations for nearly four years. Our systems and network components have been put through a rigorous process that included several phases—inventory, assessment, remediation, testing and implementation—to ensure their readiness for the date change. In addition to these efforts, from November, 1999 to March, 2000, SNET will also implement freeze periods for our network and operational support systems. These freeze periods are designed to reduce the possibility of year-end problems.

• To further ensure that Y2K is a non-event for our customers, the company is strengthening its business continuity plans to prepare for potential outside situations that could affect services. These plans call for increasing our staffing at our network support centers and repair bureaus; having additional fuel on hand to power our backup generators and opening command centers throughout our company to ensure a smooth transition to the new year. These include an SNET Y2K Communications Center that is connected with the SBC Command Center, the State of Connecticut Emergency Operations Center, other regional telephone companies and the National Coordinating Center (NCC).

• Just as we at SNET feel it is necessary to plan for potential situations involving the Year 2000 transition, we strongly encourage you to develop your own contingency plans for dealing with extraordinary situations, such as loss of electricity or other utilities, transportation slow-downs, or internal computer malfunctions. And, if you haven't done so already, we again urge you to confirm the readiness of all of your telecommunications-related customer premises equipment.

• In the unlikely event that a trouble situation does develop with respect to your SNET services, you should report that to your normal trouble reporting number. Additional employees will be on duty during the transition to help coordinate and speed any recovery efforts that may be required. The customer records, diagnostic tools, systems and resources needed to evaluate and resolve network troubles are available to the staff at SNET's repair centers.

Written correspondence relating to SNET's Year 2000 issues should be directed to:

Carol A. Bajoros
Technical Director
Information Technology Center
6th Floor
545 Long Wharf Drive
New Haven, CT 06511
Fax: 203-776-4035